Our business support services are designed to meet the needs of small to medium-sized companies, offering a comprehensive suite of solutions and services for both end users and corporate infrastructure. We provide a robust platform that operates 24/7, backed by a team of highly skilled support agents who are ready to assist with any service or technical requests.
We work closely with your organization to established a flexible Service Level Agreement based on your needs, with complete or selective support coverage.
Features
Features are services and solutions included with all our business support plans.
Helpdesk
The IT Helpdesk system efficiently manages all support requests, operating 24/7 as an intelligent interface between end users and support agents. It dynamically routes tickets to the most qualified agent based on various criteria, including urgency and subject matter, ensuring quick resolution and thorough documentation of each request.
Remote Support
Remote support enables support agents to securely connect to end user devices and servers from any location, facilitating efficient troubleshooting and support.
This capability can be utilized in two ways: on-demand, where the support agent initiates a remote session with the end user device, or unattended, where the agent can directly access the server or device without requiring user intervention.
Onsite Support
On-site support is a service that involves the physical presence of support agents at your premises, allowing them to perform hands-on interventions for end user devices, printers, servers, and network infrastructure.
This service can be provided on-demand or scheduled as part of a preventive maintenance plan, tailored to meet your business’s specific needs.
Inventory System
The inventory system effectively manages both IT and non-IT assets within the company, including items such as computers, printers, mobile devices, servers, furniture, software licenses, and more.
This system serves as a valuable tool for businesses to centralize and track all assets, providing up-to-date visibility into asset allocation, budget management, and ownership across the organization.
Knowledge Base
The knowledge base system encompasses both public and private information. It includes general resources such as important articles, best practices, and how-to guides, which are valuable for enhancing overall awareness. Additionally, it houses private corporate information, including company IT policies, onboarding and offboarding documents, and more.
Infrastructure Monitoring
Infrastructure monitoring is a collection of service that continuously and proactively tracks the health, security and performance of your corporate infrastructure, including routers, switches, access points, servers, virtual machines, applications, and websites. It is designed to detect potential issues in real time and promptly alert support agents for immediate resolution.
It also includes active security modules such as XDR and SIEM to proactively monitor and provide threat detection, prevention and response.
Add-ons
Add-ons are optional services and solutions that can be purchased separately to provide additional features.
Endpoint Security
Endpoint security is an antivirus and malware protection solution designed for endpoint devices and servers, safeguarding them against viruses and malicious software.
Our endpoint security offering operates on a per-device subscription model and is powered by Bitdefender.
Endpoint Backup
Endpoint Backup is a service that provides secure, automated cloud-based backup for end user files, eliminating the need for individual external hard drives and costly on-premises storage solutions.
Our backup service is offered on a per-device subscription basis and includes key features such as ransomware protection, snapshots, and regular backups to ensure data security and integrity.
Endpoint Monitoring
Endpoint monitoring is a collection of service that continuously and proactively tracks the health, security and performance of your endpoint devices, such as laptops and desktops. It is designed to detect potential issues in real time and promptly alert support agents for immediate resolution.
It also includes active security modules such as XDR and SIEM to proactively monitor and provide threat detection, prevention and response.
This service is offered on a per-device subscription basis.
Remote Access
Remote Access is a single sign-on (SSO) service that provides secure access to your company’s on-premises and cloud-based resources, eliminating the need for traditional VPNs.
This solution can be deployed to secure legacy applications, native applications, as well as web-based and cloud applications.
It includes features such as Single Sign-On (SSO), Multi-Factor Authentication (MFA), identity protection, Zero Trust security, and layered access controls to ensure robust security and seamless user access management.