Features Included
Our business support services includes a comprehensive platform running around the clock and equipped with all the features needed for efficient end user support and assistance.
Helpdesk: IT Help desk system to centralize, manage and efficiently route all support requests.
Inventory: Inventory system to manage company’s hard and soft assets.
Remote Access: Secure on-demand remote access solution for end user support.
Knowledge Base: Self service portal with knowledge base articles for best practices and predefined organizations guidelines and policies.
Support Coverage
Our support services spans across your entire IT infrastructure, starting from end user support to infrastructure, servers and backups.
Endpoint: Hardware and software support for employees desktops and laptops, with automatic notifications and health monitoring.
Peripherals: Support services for printers, scanners, faxes, etc.. with automatic notifications for resources.
Applications: Support services for corporate applications such as ERP systems, file servers, Active Directory, etc ..
Cloud Services: Support services for cloud services and applications, such as Office 365, Google Suite, Oracle, etc ..
Networking & Security: Maintenance and support services for network infrastructure, including security solutions and web filtering, Internet monitoring and performance, VPN, WAN, etc ..
Servers & Storage: Maintenance and support services for on-premises and cloud servers and storage’s, including bare-metal and virtual infrastructure, with constant patching and security updates, automatic notifications and preventive maintenance.
Backups: Maintaining healthy operations and verification of backup strategies and solutions, including on-site, cloud and Disaster recovery.
Tailored Agreements
We work closely with your organization to established a flexible Service Level Agreement based on your needs, with complete or selective support coverage.