Our personal support services are designed for individuals who do not own a business but require IT support and assistance.
We offer comprehensive support for a wide range of needs, including computer hardware, software applications, cloud services, personal websites and online presence, internet, network and device security, data backups, and more.
Features
Features are services and solutions included with all our personal support plans.
Helpdesk
The IT Helpdesk system efficiently manages all support requests, operating 24/7 as an intelligent interface between end users and support agents. It dynamically routes tickets to the most qualified agent based on various criteria, including urgency and subject matter, ensuring quick resolution and thorough documentation of each request.
Remote Support
Remote support enables support agents to securely connect to your devices from any location, facilitating efficient troubleshooting and support.
Onsite Support
On-site support is a service that involves the physical presence of support agents at your premises, allowing them to perform hands-on interventions for end user devices, printers, and network infrastructure.
This service can be provided on-demand or scheduled as part of a preventive maintenance plan, tailored to meet your specific needs.
Add-ons
Add-ons are optional services and solutions that can be purchased separately to provide additional features.
Endpoint Security
Endpoint security is an antivirus and malware protection solution designed for endpoint devices, safeguarding them against viruses and malicious software.
Our endpoint security offering operates on a per-device subscription model and is powered by Bitdefender.
Endpoint Backup
Endpoint Backup is a service that provides secure, automated cloud-based backup for end user files, eliminating the need for individual external hard drives and costly on-premises storage solutions.
Our backup service is offered on a per-device subscription basis and includes key features such as ransomware protection, snapshots, and regular backups to ensure data security and integrity.
VPN
Our personal VPN services provides security and anonymity for your internet traffic, eliminating the possibility for a third party to eavesdrop on your online communications and provides the ability to bypass geo-blocking rules.
Virtual Desktop
Virtual Desktop is a secure, cloud based virtual computer that you can access from anywhere using any device.
It provides the ability to have an isolated personal computer in the cloud, where you can use it for many purposes such as day to day tasks or research and development.